Refunds & Returns
Simple Extravagance will accept only un-worn and un-altered items with original tags attached for return within 30 days of in-store purchases or 10 days days after receipt of online orders, for refund, exchange or store credit. A store credit never expires and can be utilized at any time. Any item with missing tags or that has been worn, tailored or otherwise altered is not eligible for a return. Simple Extravagance reserves the right to refuse any return that does not meet the aforementioned requirements.
To be eligible for a return, your item must have tags attached, be unused and in the same condition that you received it. It must also be in the original packaging. If being returned by mail, items must be well packed in order to protect against loss or damages. Simple Extravagance will not be held responsible for damaged, lost or stolen packages. Please refer to our shipping policy for additional guidelines.
To complete your return, we require a copy of your receipt or proof of purchase (packing slip). Returned packages without such will not be processed.
Several types of goods are exempt from being refunded or returned, including the following:
Gift Cards & Gift Certificates
If being returned by mail, shipping and handling costs, both original and return, are non-refundable. Please refer to our shipping policy for additional guidelines.
Clearance or Sale items
Clearance items are considered final sale, sold "as-is" and cannot be refunded or exchanged.
We only replace items that are un-worn, un-altered, with original tags attached but determined to be defective or damaged. Furthermore, items must be returned within 30 days of in-store purchase or within 10 days after receipt of online purchase and will be only replaced with an identical item (unless otherwise approved).
Should you receive a damaged or defective item, claims must be made either in store (within 30 days of in-store purchase) or by e-mail (within 10 days after receipt of online purchase). To have items replaced, either stop by the store (if local) or send us an email (if purchased online) at firstname.lastname@example.org.
If by e-mail, please include pictures of the defect or damage. A picture of the defect(s) must be included; otherwise it will not be processed. Once your claim has been approved, please ship your defective or damaged item to: 10088 Neenah Drive, Newburgh, Indiana 47630. A replacement item will not be shipped to you until a claim has been both filed and approved and the defective or damaged item has also been received. Shipping costs for a replacement item (due to damaged or defective items only) will be paid by Simple Extravagance. Please refer to our shipping policy for additional guidelines.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, once the returned item is received and approved.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the gift giver will receive a gift credit for the value of your return, once the returned item is received and returned.
Shipping and handling costs, both original and return, are non-refundable. Please refer to our shipping policy for additional guidelines.